Refund policy

Returns and Refunds

We hope you are happy with your purchase from Japanese Washi Art & Culture Incorporated.

Change of Mind

Please choose carefully, as we do not offer returns, exchanges or refunds for change of mind.

Original and Custom Artwork

Due to the unique nature of original artworks and pieces created or commissioned specifically for you, returns or exchanges are not available for change of mind.

Damaged or Faulty Items

If your order arrives damaged, faulty, or is not as described, please contact us as soon as possible after receiving your order. Please include your order number, a description of the issue and photographs where applicable so we can assess the matter.

Depending on the circumstances, we will work with you to arrange an appropriate remedy in accordance with Australian Consumer Law.

Please do not return an item without contacting us first so that we can provide the appropriate return instructions.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.