Terms of service

Terms of Service

This online store is operated by Japanese Washi Art & Culture Incorporated (JWACI). By using this website or purchasing from our store, you agree to the following terms.

Products and Artwork

We make every effort to present our products and artworks accurately. As many of our pieces are handmade, original or created using traditional techniques, slight variations in colour, texture, size and appearance may occur.

Colours displayed on screen may also vary depending on your device and display settings.

Pricing and Payment

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Payment must be completed using one of the payment methods available at checkout. We reserve the right to correct pricing or product information errors where necessary.

Original and Custom Artwork

Original artworks are subject to availability.

Custom and commissioned pieces may have additional conditions relating to deposits, consultation, production time and final payment. These details will be provided on the relevant product page or agreed with you before the commission proceeds.

Shipping and Collection

Shipping charges and arrangements are outlined in our Shipping Policy. Local collection may be available for selected items by prior arrangement.

Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and your rights under Australian Consumer Law.

Website Content

Images, artwork, text and other content displayed on this website remain the property of their respective owners and may not be reproduced or used without permission.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, products or services.

Contact

If you have any questions about these terms or an order, please contact Japanese Washi Art & Culture Incorporated through the contact details provided on this website.